General Information

Candy Lab Aps, located at Lautrupsgade 13, 2100 København Ø, Denmark, and contactable at info@jollypop.dk, is pleased with your interest in our products and your visit to Jollypop.dk. Protecting and respecting your privacy is of utmost importance to Jollypop.dk. It is always our intention and goal to handle your data responsibly and appropriately.

According to Regulation 2016/679 (EU General Data Protection Regulation) of April 27, 2016, you have the right to be informed about the processing of personal data.

The personal information you provide to us is treated confidentially and only disclosed if necessary. However, it is important that you read these terms and conditions carefully so that you understand why and how we process your personal data.

When you purchase products and use services from us, or browse our website from your computer, mobile phone, or mobile application, you consent to the collection of your personal information, and you accept these terms and conditions. If we update them and you continue to use our services, you also hereby accept the new terms.

In order to ensure that your personal data is processed in accordance with the law, Jollypop.dk is defined as the data controller that collects your data. If you have any questions regarding our terms and conditions or the like, you are always welcome to contact us:

Candy Lab Aps,
Lautrupsgade 13,
2100 København Ø, Denmark
CVR number: 42618632

What is Personal Data

Personal data is any information about an identified or identifiable natural person. This means that it is all forms of information that can directly or indirectly relate to a person. It can be, for example, name, address, telephone number, or even images and dynamic IP addresses.

When we collect personal information about you in connection with your visit to our website or part of our services, we always ensure that this is done with clear and explicit consent so that you know exactly what types of information are collected and why the information is collected.

When Does Jollypop.dk Collect Personal Data

When you use our services, you will most often provide information such as name, address, email address, financial information, and other information necessary for Jollypop.dk to offer you our service.

We collect personal information in the following ways:

When you purchase goods online or browse our website.
When you order a catalog or subscribe to our Jollypop.dk newsletter.
When you create an account and make purchases through Jollypop.dk.
When you create and use your Jollypop.dk profile.
When you use or interact with our services.
When you participate in campaigns, contests, or surveys.

Jollypop.dk records and stores, for example, the information you provide to Jollypop.dk when you enter into an agreement with us. We thus record your information for the purpose of delivering a product when you shop on our website. We do not use information for any purpose other than the explicit purpose described here and to comply with applicable law.

We use video surveillance in our warehouses. This is done in order to ensure the safety of our employees, prevent crime, and ensure evidence and information for use by the police in the event of a crime. The video recordings are stored in secure environments with limited access by security personnel.

Use of Personal Data at Jollypop.dk

We use the information we collect to operate our business, deliver and develop the quality of our products, and enhance your experience when interacting with us.

We use the information we collect for the following purposes:

Processing your purchase and delivering your goods pursuant to Article 6(1)(b) of the General Data Protection Regulation.
Fulfilling your request for services pursuant to Article 6(1)(b) of the General Data Protection Regulation.
Improving our products and services pursuant to Article 6(1)(f) of the General Data Protection Regulation.
Customizing our communication and marketing to you as a Jollypop.dk member pursuant to Article 6(1)(a) of the General Data Protection Regulation.
Customizing communication and marketing from our partners to you as a Jollypop.dk member pursuant to Article 6(1)(a) of the General Data Protection Regulation.
Administration of your profile pursuant to Article 6(1)(b) and (f) of the General Data Protection Regulation.
Compliance with legal requirements pursuant to Article 6(1)(c) of the General Data Protection Regulation.
Statistical analysis pursuant to Article 6(1)(f) of the General Data Protection Regulation.
Personal Data to Third Parties

Proper handling of your personal information is very important to Jollypop.dk. We would never sell, disclose, or in any way disclose information to a third party without your consent or if it is not necessary to complete a transaction and necessary to ensure compliance with applicable Danish law. We do not use your information for purposes other than those described in this Privacy Policy.

We may disclose your information to our selected and trusted partners in order to provide our service to you. For example, we disclose information to partners who are entitled to use your information in connection with the delivery of goods and to keep you updated on the status of an order.

When you provide information to third parties with whom we have a partnership, we may also receive your information. It may be, for example, trusted partners who process marketing, finance, advertising, and payment. We may also purchase services and data from companies that control contact information and personal information you have provided to us. This is to ensure that the information we have about you is correct and to prevent fraud.

It is Jollypop.dk’s responsibility to ensure that your personal information is not misused. Therefore, Jollypop.dk sets high standards for our partners when your personal information is used outside of Jollypop.dk. We always ensure that our partners guarantee that your personal information is protected.

Furthermore, we disclose your information to our affiliated companies for the purpose of preparing statistical analyses, as well as to the Central Person Register for updating any name or address changes in our databases.

Storage of Personal Data at Jollypop.dk

At Jollypop.dk, we store your personal information for as long as you use our services. We also retain and use your information if necessary to comply with legal obligations and enforce our agreements.

Jollypop.dk is committed to protecting your personal information. We use technical and organizational measures to protect against unauthorized access and use, destruction, alteration, or disclosure of your personal information by any individual or organization. To ensure security and protection for you, only a limited number of individuals with a legitimate need have access to personal data.

To best ensure your information, we have adopted internal rules on information security that include both instructions and measures to protect your personal data from being destroyed, lost, or altered, as well as from unauthorized disclosure and from unauthorized persons accessing or becoming aware of them. In addition, all employees at Jollypop.dk must follow internal procedures and rules regarding the handling of personal data. Training in and around the correct handling of personal information is also offered regularly.

Jollypop.dk takes all precautions to ensure that our website does not contain viruses or other related threats. However, we can never guarantee complete security in data transfers. This means that there may be a risk that others unlawfully gain access to information when sent and stored electronically. We therefore do not guarantee that our website is free from viruses and disclaim any liability for loss as a result of this. We recommend that you protect yourself and your information by closing your browser after use, logging out of your accounts, installing antivirus software, and regularly updating software and apps.

Jollypop.dk cannot be held liable for any loss of any kind that may arise from the use of our services, as a result of breaches in Jollypop.dk’s systems or other operational disruptions that Jollypop.dk is not responsible for. Therefore, you provide your information at your own risk. If unauthorized persons gain access to your information, we will notify you without undue delay and immediately begin remedying the situation using the necessary tools.

Deletion of Personal Data at Jollypop.dk

We delete your personal information when it is no longer necessary for the purpose for which it was collected, processed, and stored.

Jollypop.dk Online Customer Profiles

As a customer at Jollypop.dk, you can register with various types of online customer profiles. The customer profiles we offer are:

If your profile is inactive for more than 2 years, we reserve the right for security reasons to delete your account.

We may also share your contact information with social media for targeted marketing initiatives. In such cases, such social media will act solely on behalf of and upon instruction from Jollypop.dk. Independent use of the information for the social media’s own purposes will not take place.

Your Rights

As a customer at Jollypop.dk, you can request access to the information we have processed about you, where it comes from, and what we use it for. You can also find out how long we retain your data and who receives data about you, to the extent that we disclose data in Denmark and abroad. Access may, however, be limited to protect the privacy of other individuals, trade secrets, and intellectual property rights.

If the information is incorrect, incomplete, or irrelevant, you have the right to have the information corrected or deleted. If the customer relationship terminates, identity and transaction information are stored for five years in accordance with the Bookkeeping Act, the Anti-Money Laundering Act, and the Logging Order.

Since our service relies on your data being accurate and up-to-date, we ask that you provide us with relevant changes to your information. You can contact us below and inform us of your changes.

Your consent is voluntary. If you change your mind, you have the option to easily withdraw your consent by contacting us.

We do not knowingly collect personal information from children under the age of 18. If we become aware that we are processing personal information from a child without parental or guardian consent, we will do everything possible to remove the information. If you become aware that a child has provided us with personal information without parental or guardian consent, you can contact our customer support.

Cookies

Cookies are small text files containing letters and numbers that are stored on your computer. These cookies make it possible to collect information about which pages and features the user uses and visits. You can read more about which cookies we use, the purpose of the collection, and how you can delete or reject them in our cookie policy.

Contact Us

If you want more information, change, or delete your information, please feel free to contact us. You can either write to us at the address Candy Lab Aps, Lautrupsgade 13, 2100 København Ø, Denmark, or contact us here info@jollypop.dk

You also have the option to complain about Jollypop.dk’s processing of your personal information.